Resident Prakher Singhal was mighty upset yesterday when Zomato delivered a pizza that was all scrunched up (see pic). It was like delivering a smashed up cake. Although Zomato refunded the money, the damage was done. And Prakher went public with this pathetic delivery style of Zomato.
Tweeting to Zomato, he said 14 hours ago, “Is this how pizza is delivered? Orderid# 1188351487. I saw the delivery boy. He carried the pizza like a laptop in backpack. All slices were on top of each other. I have got the refund but is this an excuse for pathetic delivery?”
To be fair to Zomato, this does not happen often. But when it does due to the incompetence of its staff, the company does get its share of brickbats. However, it’s a good thing. That’s how the company and its staff will always be on their toes. And when they come under the media glare, they become even more so.
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