112 unresolved BBMP complaints; some are over a year old!

112 unresolved BBMP complaints; some are over a year old!Posted: Jan 1 at 12:32 pmThere are 112 BBMP complaints that remain unresolved, with some grouses that are almost a year old. Such is the callousness with which the civic body functions in HSR Layout. The latest list of grouses have to do with flooding, footpath encroachments and drainage issues.

FOOTPATH ENCROACHMENT

This complaint was filed more than a year ago, on November 1, 2017. According to the GPMS Online Complaint Monitoring System, this complaint (BBMP-GPMS/CMT-19329) is yet to be resolved. Says the complainant: “The foot path at junction of 14th B Cross and 9th main, adjacent to the HSR 6th sector BBMP office has been encroached by two petty shops which are also selling cigarettes in loose. This junction is hardly 30 meters from Lawrence School which further emphasises the gravity of the problem. The BBMP seems to have turned a blind eye to this nuisance which has been going on for a couple of months now. These encroachments must be cleared immediately.” On closer examination, we realise that this was not the first complaint. A similar complaint was lodged on October 31, 2017 (BBMP-GPMS/CMT-19328).

FALLING OBJECTS FROM AGARA FLYOVER

Col. RN Ghosh (retd) complained about a curiuos incident on October 23, 2018. “At about 21 Oct 17 at around 4:39PM, one falling object from the flyover near Agara exit (12.923909°N 77.653404°E) on the 27th Main Ring Road Junction damaged my car Nexa S Cross KA03NA3680,” he said in his complaint to the BBMP. “It is requested that the flyover be inspected thoroughly for similar falling objects, failing which there may even be a serious accident if it falls on any person, even with a helmet. As soon as I got on the divider between the flyover exit and the Ring Road, I took photos. The glass pieces kept falling apart thereafter as I drove home. Being a Saturday, no one picked up the call from BBMP numbers as well as your numbers iven in the policy. Look forward to your assistance for detailed repairs to prevent future re occurrence.”

DRAINAGE ISSUE

This resident complained (BBMP-GPMS/CMT-23273) about a drain issue on December 16, 2018. “The drainage in front of #1374, 25th B-Cross, 25th Main, 2-sector is blocked and overflowing all through the street, spreading the foul smell all around. Please assign the concerned team and get it resolved at the earliest. It has been more than two weeks, and the BBMP is yet to fix this issue.

REPEAT COMPLAINTS

We have also noticed that there are many duplicate complaints by the residents. Not realising that their online complaint is already registered, they file their grouse again. Therefore, the total number of complaints without these duplicate entries might come down to one-third too. However, the BBMP should be able to detect such duplicate complaints and merge them into one. What is Artificial Intelligence for?